Privacy Policy

1.Introduction

Electrical Folks ("we", "us" or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website or use our services. We are based in Birmingham, UK, and comply with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

2.Information We Collect

We may collect the following types of personal information:

• Contact details such as your name, address, telephone number, and email address.
• Service-related information provided when you request a quote, book an appointment, or otherwise contact us.
• Website usage data, including IP address, browser type, pages visited, and other analytics data (collected via cookies and similar tracking technologies).
• Any additional information you voluntarily provide to us in communications or through our website forms.

3.How We Use Your Information

We use your personal information to:

• Provide, manage, and improve our electrical services.
• Respond to inquiries, process service requests, and communicate with you.
• Process transactions and maintain accurate customer records.
• Enhance our website and marketing efforts, including analyzing usage trends.
• Comply with legal obligations and resolve any disputes that may arise.

4.Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your information with:

• Trusted third-party service providers (such as IT support, payment processors, and analytics companies) who assist us in operating our business.
• Legal authorities, where required by law or to protect our rights and the safety of our customers.
• Business partners when necessary to deliver our services.

All third parties with whom we share your data are contractually bound to keep your information confidential and to use it solely for the purposes for which it was provided.

5.Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

6.Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. Once your data is no longer needed, we will securely delete or anonymize it.

7.Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and improve our services. You can manage your cookie preferences through your browser settings; however, disabling cookies may affect the functionality of our website.

8.Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal information we hold about you.
• Request correction or updating of your information.
• Request the deletion or restriction of your data.
• Object to or withdraw consent for certain processing activities.
• Request data portability.

If you wish to exercise any of these rights, please contact us using the details provided below.

9.Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10.Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

By using our website or services, you consent to the collection and use of your personal information as described in this Privacy Policy.